Return Policy
Thanks for purchasing our products at LE DI VITA
For any items to be eligible for a refund, you have to return the item you have purchased to us within 15 calendar days of the purchase. The item must unopened and in its original condition. Contact our customer services department to get a free shipping label.
If our products arrived damaged in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
If anything is unclear or you have more questions feel free to contact our customer support team.
What if I don't like the product I ordered when it arrives?
We're sure you will like it, but if not, you can return it to us within 14 days of delivery for a full refund (less return or collection costs set out below) once the product has been returned to us. Simply contact us within 14 days of receiving your product(s) and we will assist you with your return.
Please note: You will need to disassemble your product and repackage it, in order for our delivery partners to collect.
What if I don't like the product I ordered before it arrives?
All products cancelled after comfirmation will be charged 10% of the order amount.
What if the item is damaged when it arrives or you are sent the wrong item?
If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement.
Return process
To return an item, please email customer service at info@ledivita.com to obtain a return label. After receiving label, place the label securely on the original packaging.
What do we charge to collect items?
If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs.
If, however, you simply change your mind and wish to cancel the order after delivery, you will need to pay the return or collection costs. You will pay 1 return or collection cost based on the subtotal value of the products you are returning as per the below table.
Product price |
Return/collection cost |
|---|---|
£0 - £149.99 |
£5 |
£150 - £399.99 |
£24 |
£400 - £899.99 |
£51 |
£900 - £1499.99 |
£89 |
Over £1500 |
£129 |
Color issues are normal due to different devices. Thus, it will also be considered as a return of unwanted product if you decide to return it.
How long will my refund take?
For security reasons we can only make refunds to the original payment method you used to place your order. It usually takes about 2-5 days to reach your account. Please contact us if you have not received your refund.